Refund Policy

At Sixke, we are confident in the quality of our custom products and want you to be completely satisfied with your purchase. We offer a flexible return policy, even for personalized items.

1. Returns

We accept returns on all products, including customized items, because we believe in the quality of what we offer. If you are not satisfied with your purchase, please reach out to us.

No-Questions-Asked Returns: If you change your mind, we support returns within 7 days of receiving your order, with no need for an explanation.
Product Quality Issues: If your return is due to a defect or quality issue with the product, we will cover the return shipping costs.
Other Reasons: If the return is not due to a quality issue, the buyer is responsible for return shipping costs.

2. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your refund is approved, the credit will be applied to your original payment method.

3. How to Return an Item

To initiate a return, please contact us at [email protected] and provide your order number and reason for return. Additionally, include your address so we can arrange the return from the nearest warehouse location. With warehouses around the globe, we will ensure the most convenient return process for you.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us within 7 days of receiving your order.

5. Shipping Costs

Product Quality Issues: We will cover the shipping costs for returns due to product defects or quality problems.
Other Reasons: Shipping costs for returns that are not related to quality issues will be the responsibility of the buyer.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.